Services for Staff / Faculty

To ensure the availability for users work computers or work laptops, we provide a comprehensive and responsive computer repair service.
Computer Repair Procedure for UPH Medan owned PC / laptop:
a. If there is any problem with UPH Medan’s PC / laptop, user can call to ext. 1054 or email to
b. IT Support will diagnose any symptom which happened with the laptop / PC.
c. IT Support will create ticket as requested by user.
d. User will be confirmed by IT Support if the problem has been solved.
e. Next process, Service Desk will categorize it depends on the problem.
For further information you can call our IT Support Team on 1054.

Office 365 University helps you to install the Complete Office Application Desktop Version e.g. Word, Excel, PowerPoint, OneNote, Outlook, and also support Skype for Business, OneDrive with 1TB capacity, and Office Online for 5 devices, like PC, Mac and Tablet (iPad, Windows tablet) - so you can access all the features both for offline and online. You can install the Office in the all type of smartphone.

How to Access Office 365

a. Please sign in to Office 365 for business on your computer or tablet by opening a web browser.
b. Go to this page to sign in.
c. Type your Office 365 UPH account (username and password) that you received from your Office 365 administrator, and then select Sign In.
d. You're asked to change your password. Type your new password and then select Save.
e. Set up your phone number to activate your reset password self service.
f. To sign out of Office 365, select your name in the upper left corner and select Sign out.
Note : After you sign in for the first time, you can go to and sign in anytime using your UPH account and new password. For quick access, you might want to add the sign-in page to your favorites.

Offline Installer of Office 365

For the best experience with Office 365, please download and install Offline 365 Installer for Windows (Windows 7 or above).

Guide Book/User Manual of Office 365 University

This user manual for Office 365 University will guide you to learn how to use Office 365 for our University.
a. Guide Book of Outlook 2013
b. Guide Book of Outlook Web App
c. Guide Book of Skype for Business
d. Guide Book of Contact Migration (Zimbra to Office 365)
e. Guide Book of Calendar Migration (Zimbra to Office 365)
f. Guide Book of Mobile Setting (Android and iPhone)

Self Service for Forgotten Password

After your first access, you need to authenticate your phone number to make sure you can reset password. To change your phone number, go to this page. You can reset your phone number there.


If you need an information or services associated with Office 365, please contact :
IT Support UPH Medan - Lippo Plaza Campus 5th Floor
Email :
Ext : 1054 or 1016

Enjoy the unlimited Wi-Fi anytime and anywhere in the campus area. You have to do the authentication in the WiFi login page before you can access the internet.

How to connect to WiFi :
a. Make sure you are already connected to official WiFi UPH: “#WiFi@UPHMedan”
b. Open a browser (Google Chrome, Mozilla Firefox, Safari, or Internet Explorer), you will automatically directed to UPH WiFi Login Page
c. Enter your User ID (Nomor Induk Mahasiswa) and Password (date of birth: DDMMYYYY)
d. Press Login
e. After Login, you can enjoy UPH Wireless Internet Access in UPH Medan Campus Area

WiFi Troubleshoot
If you have login problem, please contact IT Support at Lippo Plaza Campus 5th floor and bring your Smart Card.

Download Form Smartcard Request for Student

(Print New / Lost / Damaged / Move Programs)

a. Applicant (Student) fillout Form Smartcard in request Student Services Center, 5th floor Lippo Plaza Campus, Universitas Pelita Harapan Medan.
b. Make a payment penalties and administration with the following provisions :
- Card Lost Rp. 100.000
- Card damaged Rp. 50.000 (damaged smartcard must be returned)
- Switch majors Rp. 50,000 (old smartcard must be returned)
- Payment transaction user e-nobu bank
c. Perform Validation for smart card new and lost in Counters Academic (ADAK) UPH Medan Lippo Plaza Campus 7th Floor.
d. Take photo at Student Services Center UPH Medan  Lippo Plaza Campus 5th floor.
e. Receive new Smartcard